Contacts

Before reaching out, we recommend reviewing our FAQ and Help pages to check if your query has already been addressed. Note that we do not offer any services, except the ones described on the services page.

For your convenience, we offer several contact methods which all lead the same support queue:

• Sending an email to
• Using the form below
• Accessing the Support Portal
• (Existing customers only) Clicking the “Contact support” button in your Synapse Admin instance

You can expect a response within 48 hours.

Deprecated Contact Channels¶

In the past, we offered support through:

• An alternate email via Postmoogle made by etke.cc
• Matrix via Honoroit made by etke.cc
• Telegram via Honoroit made by etke.cc
• Signal via Honoroit made by etke.cc
• Twitter via Honoroit made by etke.cc
• Fediverse: @[email protected]

However, due to various issues and limitations with the Matrix protocol and client UX, we have decided to discontinue these methods. Please see this announcement for details.