get through to

The BBC phoned the council's Clean Air Zone hotline to see how long it would take to get through to someone.

It took half an hour to ascertain which buttons to press to get through to a person, and when we finally managed this, they explained they were only able to offer advice - and told us to go online.

The 52-year-old roofer said trying to get through to someone to argue his case had been like "talking to a brick wall" and he would now take legal action against bosses.

And when he and his mother manage to get through to his family in Gaza on a video call, Rami is eager to show them how he can now stand on his own two feet.

She said she was able to get through to another man, also a scammer, who told her she had built up debt through Google advertising - and because she remembered speaking to Google several years ago, this seemed plausible.