If you need help or support with signing up for a BBC account to use BBC iPlayer or BBC Sounds and much more visit BBC account help. Below we have added some of our most asked questions, but if you need to ask a question, click on the Get More Help button on this page and choose the option 'Get help with BBC iPlayer, BBC Sounds or BBC account'.
Troubleshooting FAQs
- If you need help creating or registering your BBC account, check the Help registering page on the Using the BBC website.
- If you are having problems signing in visit the Help signing in page on the Using the BBC website.
- If you have forgotten your password see How do I change my password? for information on what to do.
- If you need to change your email address see How do I update my email address?
For other more general help with your BBC account, visit the Creating & Using Your Account pages on the Using the BBC website.
Signing in to BBC Account on your devices
- If you need help signing in to BBC Sounds on your TV, this page has step-by-step instructions for this: How do I sign in to BBC Sounds on my TV?
- If you're trying to sign in to the BBC Sounds Alexa skill on your smart speaker, this page will help: How do I sign in on the BBC Sounds Alexa skill?
- If you are trying to sign in to BBC iPlayer on your TV try: How do I sign in to BBC iPlayer on my TV?
- If you are trying to sign in to BBC iPlayer on your computer, mobile or tablet find more help at: How do I sign in to BBC iPlayer on my computer, mobile or tablet?
