If you need troubleshooting advice for online, TV and radio services, try one of the FAQ sites below for handy guides. Webforms are available on all Help sites if you need to ask a question.
- Need help with your BBC account? Visit the Using the BBC website.
- Need help with BBC iPlayer? Visit the BBC iPlayer Help Site.
- Need help with BBC Sounds? Visit the BBC Sounds Help Site.
- Need Help with your TV or Radio reception or using Red Button? Visit the Reception Advice Help Site
Errors on BBC News website
- Spotted an error or fault on the BBC News website? Get in touch via the BBC News technical error report form.
Other BBC websites
For all other BBC websites not listed above, use our fault report form to report a technical fault or other error. You will need to provide the URL (website address) of the page you were visiting when you found the fault or mistake.
When you supply personal details we and our service providers will use the information you give us to respond to your query or comments, to improve our services and for statistical analysis. Your information will not be passed on to any third party.
Our global information security team is working hard to protect the BBC's information assets, services and products and the confidentiality of audience information. But we're always willing to accept more help and so if you believe you've found a vulnerability on our website, please share it with us using our fault report form. We will endeavour to respond to your notification as quickly as possible and would like the opportunity to say thank you - so we ask that you please do not share your findings with others until we have had a chance to investigate and report back to you.
For full details of what we do with the personal information we collect about you, please see our Privacy and Cookies Policy.
